About | Michelle Serena

Terms & Privacy

Terms, Conditions & Privacy Policy

Terms & Conditions

Effective Date: Sept 25, 2025
Governing Law: Province of British Columbia, Canada

Welcome to Michelle Serena Energy Healing. This website is owned and operated by Michelle Serena (referred to as “we,” “our,” or “us”). By visiting our site or engaging with our services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this website, you acknowledge and agree to these Terms and Conditions. If you do not agree, please do not use our site or services.

By electronically submitting any form through this website you expressly consent to these Terms and Conditions and acknowledge your agreement to any relevant waivers and policies required for participation.

2. Eligibility

Our services are intended for individuals 18 years of age or older, or minors with parental/guardian consent. By using our site, you confirm that you meet this requirement.

3. Offerings and Services

Michelle Serena offers wellness-focused energy healing, experiences, workshops, ceremonies, and collaborative opportunities. We reserve the right to modify or discontinue any offerings without notice.

4. Booking, Applications & Payments

Bookings for events must be completed through our secure platform. Payment is due at the time of booking unless otherwise specified.
The cancellation policy is listed on the email confirmation and considered binding upon registration.
All payments are processed in Canadian Dollars (CAD) unless stated otherwise.

5. Electronic Submission and Waiver Agreement

By submitting any form or registration through this website, you confirm that:

All information provided is truthful and accurate.
You voluntarily accept any associated & required liability waivers, disclaimers, or participant agreements.
You are entering into a binding agreement acknowledging the risks and responsibilities associated with wellness practices and group activities.
You release Michelle Serena from liability for any injuries, damages, or losses experienced during participation.

6. Wellness Event Participation Disclaimer

All retreats and events offered by Michelle Serena may involve physical, emotional, or spiritual experiences. By registering or participating, you acknowledge that:

You are responsible for your own health and well-being.
You will notify facilitators of any relevant physical, emotional, or medical conditions prior to participating.
Facilitators are not acting in the capacity of licensed medical professionals or therapists unless explicitly stated.

7. Code of Conduct

All participants are expected to uphold a respectful and safe environment for others. Harassment, abuse, or violation of personal boundaries will result in removal without refund.

8. Intellectual Property

All content on this site, including images, text, audio, video, and logos, is the property of Michelle Serena or its contributing creators. No part of the content may be copied, reproduced, or distributed without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Michelle Serena shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the site, participation in retreats, or interactions with other users.

10. Privacy Policy

Our Privacy Policy below governs the collection, use, and protection of personal information submitted through this website. By submitting any form, you consent to the collection and use of your information in accordance with our Privacy Policy.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of British Columbia and applicable Canadian law. Any disputes shall be resolved through negotiation, and if needed, through the appropriate courts in British Columbia.

12. Updates & Revisions

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

Governing Law: Canada (PIPEDA)

Michelle Serena ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information through our website and services.

By using our website (https://michelleserena.com), submitting forms, attending events, or otherwise providing personal information to us, you consent to the practices described below.

1. What Information We Collect

We collect personal information in the following ways:

A. Information You Provide Directly

Full name, email address, phone number
Mailing address or city/province
Payment and billing information (processed securely via third-party processors)

B. Information Collected Automatically

When you visit our site, we may collect:

IP address
Browser type and version
Referring URL
Pages visited and time spent on our site
Cookies and other tracking technologies (see Section 7)

2. How We Use Your Information

We collect and use your personal information for the following purposes:

To respond to inquiries or contact form submissions
To facilitate communication and customer service
To send you newsletters or marketing materials (only with your consent)
To maintain accurate internal records and improve our offerings
To meet legal or regulatory obligations

3. Consent

By providing us with personal information through this website, including but not limited to application forms, contact forms, or retreat bookings, you consent to our collection, use, and disclosure of that information for the purposes outlined in this policy.

You may withdraw your consent at any time by contacting us via the Contact Form.

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may share your information:

With trusted third-party service providers who support our operations (e.g., payment processors, email marketing tools, booking platforms)
If required by law, regulation, or court order

All third-party partners are expected to uphold privacy standards equivalent to our own.

5. Data Storage and Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Information may be stored securely in encrypted cloud-based systems hosted in Canada or the U.S., with safeguards to prevent unauthorized access.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Correct any inaccuracies in your data
Withdraw consent to future communications
Request deletion of your data (subject to legal limitations)

To exercise these rights, please contact us via the Contact Form.

7. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience and analyze usage trends. Cookies are small text files stored on your device. You can control cookie settings in your browser preferences.

8. Security Measures

We take appropriate technical and organizational steps to protect your personal information, including:

SSL encryption for form submissions
Secure access controls for data storage
Regular monitoring of digital systems

However, no online system is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may include links to external websites (e.g., payment processors, social media, practitioner websites). We are not responsible for the privacy practices of these third parties. Please review their individual policies before submitting personal information.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to access, update, or delete your personal information, please contact via the Contact Form.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted to this page with a revised effective date. Continued use of the website after updates signifies your acceptance of the revised terms.